(click each question to collapse answer)

Language Learning:

Q: Does LingualMuse offer in-person lessons? 💻

A: All LingualMuse lessons are conducted online. This increases lesson consistency and keeps student costs down at the same time. Online instruction offers you the ultimate flexibility, since you can take your lessons with you wherever you go! You can take classes during your lunch breaks or while on vacation, and you'll never miss a lesson due to travel challenges or bad weather. The flexibility of online instruction is tremendous; you just need access to the internet.

Q: How long will it take me to learn a new language? ⌛

A: Learning speed varies from student to student and depends on many factors, including frequency of lessons, practice between sessions, and even the language you chose to learn. Our goal at LingualMuse is to optimize your learning potential by determining your best learning methods and tailoring your lesson strategy to achieve the best results.

Q: How do I schedule classes? 🗓️

A: The LingualMuse Student Companion app is the recommended (and easiest) way to schedule and manage your classes!

Q: How much homework is involved? 📚

A: The quantity of homework is up to you to discuss with your Language Coach. Let them know your language goals and how much time you can set aside for homework and practice. We also have different types of homework which we can match to your lifestyle.

Q: Will I be tested? ✏️

A: Similar to homework, testing is up to you. Your teacher will track your progress and recognize your level achievements at various intervals throughout your language learning journey. Testing can certainly be an important part of that journey, but it is optional. Sometimes our students are learning with us in order to pass a very specific test as part of obtaining citizenship, advanced placement in high school, job requirements, etc. In these cases, we recommend testing for status as well as preparation and experience.

Q: Can you help me prepare for an upcoming language exam?

A: Yes! If you're preparing for an exam like the IELTS, TOEFL, or the Goethe-Institut's German certificate exams, our Language Coaches empower students to confidently navigate language coursework and achieve success. Your LingualMuse Language Coach will work with you to enhance your listening, reading, writing, and speaking abilities, and provide insights into overall exam strategies. Through targeted exercises and interactive sessions, you'll build the confidence and skills necessary to excel in every aspect of the exam.

Q: Do I have to take class at the same time/day each week? 🗓️

A: Not unless you want to! We offer an online calendar where students can schedule classes at a convenient time for them. We understand that for some people this varies from week to week. Consistency is a very important part of the learning process so we encourage students to schedule recurring lessons when possible, which also guarantees their favorite day and time.

Q: Can I take a class with a friend or family member? 🧑👨

A: Yes! In fact, having a practice partner will accelerate your learning! Registering for our 90-minute Introductory Program for PARTNERS and you each save 25% off our Introductory Program!

Q: Can I take more than one language at the same time? 🤹

A: You absolutely can, and we have students who have done and are doing that! Depending on your situation, this can be with the same teacher or we can match you with multiple teachers.

Q: Can I switch teachers? 🧑‍🏫

A: The short answer is YES. The long answer is: LingualMuse understands that your learning success will often coincide with having good overall synergy with your teacher. This is why we place a high value on our ability to match you with your best teacher, factoring your schedule, language goals, personality, and other important preferences. We start all of our students with our Introductory Program, which includes a pre-class meeting with an Enrollment Specialist to learn about your needs. We then assign your instructor and schedule your first intro lesson. In addition to your teacher assessing your language level and learning style, this time serves as a “Meet & Greet” to get to know your teacher. If for any reason you are not 100% satisfied, we’ll schedule a “do-over” with another LingualMuse teacher who will be excited to meet you!

Q: Can I work with more than one teacher? 👨‍🏫👩‍🏫

A: YES. Most of our students learn with one person but there are various circumstances where it is beneficial to have a second instructor involved. We will bring it to your attention if this is something we would recommend. Students can always contact us to inquire about this or for anything about their language learning experience.

Q: What if I want to learn a language you don't currently offer? 🤔

A: Reach out to us! LingualMuse has a wide network in the language learning community and we are actively training Language Coaches and adding them to our team. Upon request, we will work to connect you with a Language Coach who will help you get on the road to success in your chosen language!

Tuition and Policies:

Q: Does LingualMuse Offer Payment Plans? 💸

A: Yes, payment plans are available on ALL of our packages. Payment plans are customized for each student based on their package selection, class frequency, and duration. Our most popular payment plans are monthly, but we also offer other pay frequencies such as bi-weekly. Contact our Enrollment Director for details at enrollmentdirector@lingualmuse.com.

Q: Does LingualMuse Offer Discounts? 💰

A: Yes we do! You can save up to 50% off the individual class rate by selecting one of our hourly packages. The majority of our classes are private one-on-one, but discounts are also available when participating in a partner (2), family (3-5) or group (6+) classes. Ask us about our military and student discounts as well!

Q: What Happens If I Have To Cancel My Class? 😕

A: You may cancel, or preferably reschedule, a class you cannot attend as long as you do so at least 24 hours prior to the class START time. As a courtesy, we send reminder communications 26 hours in advance.

Q: Can I Share My LingualMuse Package With Family Members? 🧒🤝👵

A: Yes! You can share your package with family and those you might as well call family like your BFF!

Q: Does LingualMuse Offer Refunds? 💸

A: We do not offer refunds on our hourly packages. Substantial discounts are provided to you for selecting a package. If you can’t find a package that’s comfortable for you, please contact our Enrollment Director to inquire about our custom packages, or you may purchase individual lessons. If you have already purchased a package and cannot use the remaining time, you may contact our Enrollment Director at enrollmentdirector@lingualmuse.com to arrange a gift certificate(s) for your unused time, providing that time has not expired.

Q: Can I cancel my package? ❌

A: In accordance with our refund policy, since we offer discounted pricing on packages and they can be paid in full, we do not allow cancellation of your chosen package in fairness to all students. However, if the desired cancellation is due to financial hardship or a life event that will prevent you from taking class, please contact us to discuss other options that may temporarily remedy your situation.

Q: How Long Do I Have To Use The Time In My Package? ⌛

A: Our 32, 48, & 64-hour packages are valid one year from your purchase date, whereas our 16 hour package is valid for 6 months and our 100 CLUB package is valid for 2 Years. Any unexpired time in your account is automatically merged with your renewal package and the expiration date extended with the new package. LingualMuse may also provide an upfront expiration extension based on the student’s class duration and frequency. (e.g. A four year old student on a 16 hour package, taking 30 minute classes 1x per week will use the time in 8 months. A courtesy four month extension will be provided to allow ample time for vacations etc.

Q: Does LingualMuse Offer Gift Cards? 🎁

A: Yes! LingualMuse gift cards make a perfect present for anyone you know who has been hoping to learn a new language or improve their existing language skills. Purchase Gift Card Here

Student Companion App:

Q: Why is there a gold box and red “X” around my next class? 📱

A: A gold box will appear around your class details when that class has been charged to your account and is no longer able to be rescheduled or canceled without charge. The edit pencil is replaced with an “X” which would still allow you to cancel the class to alert your teacher that you won’t make it.

Q: Can I make suggestions for the LingualMuse App?📱

A: Absolutely! Click on the menu (3 lines) in the upper left corner, then choose “Leave App Feedback.” Thanks for taking time to share your ideas!

Q: How do I review my past classes?📱

A: Choose My Schedule icon from the screen footer and head to the schedule page. Once you are there, swipe down to load your prior classes. Each swipe will load the prior 30 days.

Q: Can I schedule a Recurring Class? 📱

A: Yes, Click Add A Class from the screen footer. After you select your class type, choose YES from the “Recurring” drop down list. From here you can choose the number of recurring classes or an end date to your recurring request. Please note that you must have enough hours in your account to complete a recurring request.


Q: What if I have a Question Not Listed Here? 🙋

A: Contact us using one of the methods below:

Text Chat with a LIVE LingualMuse Representative by texting MUSE to 26786 (USA only).

Email us at support@lingualmuse.com

CLICK HERE to schedule a FREE info call with our Enrollment Director. We look forward to speaking with you!